Privacy Policy
Last updated: September 2026
Drilld is operated by GEK AB ("Drilld", "we", "us"), a company registered in Sweden. This policy explains how we collect, use, and protect your personal data when you use Drilld.
We are the data controller for personal data processed on the platform. For privacy questions, contact us at hello@drilld.co.
1. Data we collect
Account data
When you create an account, we collect:
- Your full name and display name
- Email address
- Password (stored as a one-way hash)
- City and country
- Date of birth (for age verification)
- Biological sex (for sport eligibility and safety, such as women-only events and training-partner matching)
- Sports you practice and target groups
Profile data
If you complete your profile, we may also collect:
- Profile photo and bio
- Social media handles (Instagram, etc.)
- Location data (city / region for matching)
- Sports certifications, experience, and credentials (for instructors)
Booking and payment data
When you book or sell sessions, we collect:
- Booking details (date, time, sport, location, price)
- Payment information processed via Stripe (we do not store card data ourselves)
- Stripe Connect account details (for instructors)
- Booking thread messages between students and instructors
Usage data
We automatically collect:
- IP address and approximate location
- Device type, browser, and operating system
- Pages visited, actions taken, and timestamps
- Cookies and similar technologies (see Cookie Policy below)
Content you create
Posts, comments, reviews, and other content you share on the platform.
2. How we use your data
We process your data to:
- Provide the platform (account management, bookings, payments, communication)
- Enable matching between athletes, instructors, and training partners
- Process payments and payouts via Stripe
- Send transactional emails (booking confirmations, reminders, password resets)
- Send marketing emails (only with your consent, you can unsubscribe anytime)
- Detect and prevent fraud, abuse, and policy violations
- Comply with legal obligations (accounting, tax, anti-money-laundering)
- Improve the platform (analytics, feature development)
When a person at Drilld reads booking thread messages
Booking thread messages are private between the student and the instructor, and nobody at Drilld reads them as part of running the platform. If one of you reports a message in the thread, a member of our team may read that message together with up to three messages sent before it and up to three sent after it, so that the report can be judged in context. That is the normal review window. We keep an internal record of these reviews. We do not open the rest of the conversation unless one of the cases under "Legal disclosure" in section 3 applies.
Legal basis for processing
We process your data based on:
- Contract: Providing the platform, including age-restricted features and sport-eligibility features such as women-only events, requires processing your date of birth and sex
- Consent: Marketing emails and optional cookies require your explicit consent
- Legitimate interest: Fraud prevention, security, and platform improvement
- Legal obligation: Tax records, financial reporting, regulatory compliance
3. Who we share data with
We share data only when necessary:
- Stripe: Payment processing and instructor payouts
- Brevo: Email and SMS delivery
- Cloudflare R2 + Stream: Image and video hosting
- Supabase: Database hosting
- Vercel: Application hosting
- Other users: Your public profile data is visible to other users on the platform
- Sponsors: If you opt into sponsor visibility, your athlete profile may be shared with sponsors
We do not sell your personal data to third parties.
Legal disclosure
We may disclose data when required by law, court order, or to protect the rights, property, or safety of Drilld, our users, or others.
4. How long we keep data
We keep your data only as long as necessary:
- Active accounts: Data is kept while your account is active
- Date of birth and sex: Kept while your account is active, as part of your account data
- Closed accounts: Most data is deleted within 90 days of account closure
- Bookings and payments: Retained for 7 years for tax and accounting compliance
- Terms acceptance records: Retained indefinitely as audit trail
- Fraud prevention records: Retained for up to 5 years
- Guardian-managed accounts: Kept while the account is managed. If the child turns 18 and never took the account over, the account is anonymized two years later (see section 9).
- Minor consent and participation records: Consent and participation records for a minor are kept for as long as the related booking is retained (see "Bookings and payments" above), as part of our booking and accountability records. These are kept even after an account is anonymized.
5. Your rights
Under GDPR and similar laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data (subject to legal retention obligations)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interest
- Withdraw consent: Withdraw consent for marketing or optional cookies at any time
To exercise these rights, contact us at hello@drilld.co. We respond within 30 days.
Complaints
If you believe we have mishandled your data, you have the right to file a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY) at imy.se.
6. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze platform usage
- Deliver marketing (only with consent)
You can manage cookie preferences through the cookie banner shown when you first visit the platform, or via your browser settings.
Cookie categories
- Essential: Required for the platform to function (login, security). Cannot be disabled.
- Analytics: Help us understand how the platform is used. Optional.
- Marketing: Used to deliver personalized content. Optional.
7. Data security
We use industry-standard security measures:
- Encryption in transit (HTTPS)
- Encryption at rest for sensitive data
- Access controls and authentication
- Regular security audits
- Incident response procedures
No system is fully secure. If we become aware of a data breach affecting your data, we will notify you and relevant authorities as required by law.
8. International transfers
Drilld is based in Sweden (EU/EEA). Some service providers (Stripe, Cloudflare, Supabase, Vercel) may process data outside the EU/EEA. We ensure adequate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Service providers certified under recognized data protection frameworks
9. Children and guardian-managed accounts
You must be at least 13 to create your own Drilld account. If you are between 13 and 18, you must have permission from a parent or legal guardian. We do not knowingly let users under 13 create their own account. If we learn that we have collected account data from a child under 13 who signed up themselves, we will delete it promptly.
Accounts a guardian manages
A parent or legal guardian can create and manage an account for a child under 18. The guardian sets the account up and controls it. The child cannot log in to it.
For that account we collect the child's name, date of birth, and biological sex so the child can be registered for sessions and events with the correct age group and safety rules. The guardian can also add a photo and the sports the child trains. We process this data to provide the service the guardian asked us to provide.
A guardian-managed account is private by default. It is never visible to logged-out visitors and it is never indexed by search engines. The guardian decides whether other logged-in users can see it.
The guardian can use the rights in section 5 for a managed account. After a takeover, the child can use those rights for their own account. The guardian's remaining access is only the limited visibility described below, until the child turns 18.
Taking over the account from the age of 13
From the age of 13 a child can take over their own account. The guardian starts the takeover. The child then sets their own email address and password.
We email the guardian when the child completes the takeover. The guardian can object for a short period after that, or until the child's 18th birthday if that comes first. We tell the guardian the exact deadline in that email.
If a guardian objects, we freeze the account while a person at Drilld reviews the case. The review either lifts the freeze and lets the child keep the account, or reverses the takeover so the account is managed by the guardian again.
What a guardian can see afterwards
After the takeover the guardian no longer controls the account, but keeps limited visibility while the child is still under 18. The guardian can see:
- The child's upcoming sessions and events
- Sessions and events from the past 30 days
- Which clubs the child belongs to
The guardian cannot see posts, comments, messages, followers, or any amounts paid. This visibility ends on the child's 18th birthday.
Turning 18
We email the guardian about six months before, and again about one month before, the child's 18th birthday.
On the 18th birthday the guardian link ends automatically.
If the child has taken over the account, the guardian's visibility stops and the account continues as an ordinary adult account.
If the child never took over the account, it stops being a managed account. The guardian's access ends, and nobody can log in to it.
Accounts that were never taken over
If an account was never taken over, we anonymize it two years after it stops being managed, or earlier if we receive a deletion request (see section 5). We email the person who was the guardian at least 30 days before we anonymize it.
When we anonymize an account we permanently remove the name, date of birth, biological sex, photo, bio, email address, phone number, and location. We keep the booking history, payment references, and the record that a guardian gave consent, as accounting and accountability records (see section 4).
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. The "Last updated" date at the top reflects the most recent version.
11. Contact
For privacy questions, data subject requests, or complaints, contact us at:
- Email: hello@drilld.co
- Postal: GEK AB, Sweden