Terms of Service

Last updated: November 2, 2026

1. Acceptance

By creating an account on Drilld, you agree to these Terms of Service. If you do not agree, you cannot use the platform.

Drilld is operated by Drilld Technologies OÜ ("Drilld", "we", "us"), a company registered in Estonia (registry code 17607858, VAT number EE103035095), Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. These terms apply to all users: athletes, instructors, sponsors, and community members.

2. Your account

Registration

You must provide accurate information when creating your account. You are responsible for keeping your login credentials secure.

You must be at least 13 years old to use Drilld. If you are between 13 and 18, you must have permission from a parent or legal guardian.

Suspension and closure

We may suspend or close your account if you violate these terms, use the platform fraudulently, or harm other users. We may also close your account if it remains inactive for an extended period.

3. Real names required

You must register on Drilld using your real, full name (first name and last name). Drilld is a platform for athletes, instructors, and sports communities, and real identity is essential for trust, safety, and accountability between users.

Prohibited

• Fake names, aliases, nicknames, or single-letter names
• Pseudonyms or stage names (unless legally registered as your name)
• Using another person's name without that person's consent (impersonation)
• Names that include reserved words such as "admin", "support", "drilld", "moderator", "official", "verified", "staff", "help", or similar terms that imply official Drilld affiliation

Consequences for violations

If we determine that you have registered with a name that violates this policy, we may, without prior notice:

• Suspend or permanently close your account
• Decline refunds for purchases made under the violating account
• Cancel ongoing bookings and refund the other party at your expense
• Require government-issued ID verification before reinstating account access

If the name or identity on your account is false, we may suspend it without prior notice and delay instructing Stripe to pay you out while we check. We tell you the reason when we do it. This is not a forfeiture. Funds stay with Stripe.

Reporting violations

If you believe another user is using a fake or impersonating name, contact us at hello@drilld.co. We investigate all reports and act based on available evidence.

Why this matters

Real identities protect everyone on Drilld. Instructors can build trust with students. Students can verify they are training with the right person. Bookings, payments, and reviews are tied to accountable accounts. This policy supports the safety and integrity of the entire platform.

4. Using the platform

Permitted use

You may use Drilld to:

• Create and maintain your athlete or instructor profile
• Book private sessions, courses, or seminars from instructors
• Sell private sessions, courses, or seminars (as an approved instructor)
• Find training partners (buddy)
• Share content with the community
• Connect with sponsors

Prohibited conduct

You may not:

• Misrepresent your identity, qualifications, or experience
• Harass, threaten, or harm other users
• Share illegal content or content that infringes intellectual property rights
• Use the platform to circumvent platform fees or move transactions off-platform
• Attempt to scrape, copy, or replicate the platform
• Use automated tools to interact with the platform without our written permission

5. Bookings and payments

Who you contract with

When you book a private session or sign up for a course, your agreement for the training is with the instructor who teaches it. When a course has several instructors, it is with those instructors. When you buy a club drop-in, it is with the club. The instructor, the instructors or the club is the seller of the training and is responsible for delivering it. The instructors named at the time the first place is paid are the sellers of the course. They cannot be changed after that. If one of them cannot take part, the course is cancelled and everyone is refunded, unless we agree a replacement with you in writing before the next session.

Drilld Technologies OÜ runs the booking service and charges a service fee for it. Payments are processed by our payment provider, Stripe. Before you pay, the booking flow shows who you are booking with and the total you pay, including the service fee.

Booking flow

When you book a session, you pay through the platform. The instructor is not paid out until 12 hours after the session ends (or until cancellation rules apply). Drilld does not receive or hold your payment. Stripe does. Drilld only instructs Stripe when to pay the instructor. The instructor then receives the price set for the session. The service fee is paid by you on top of the instructor's price and is not deducted from what the instructor receives.

Service fee

Drilld charges a service fee on every paid booking. The fee covers the booking service, payment processing, hosting, support, and platform development. The fee is always shown in the booking flow before you pay.

Cancellations and refunds

Cancellation rules are defined in our cancellation policy. In general:

• If you cancel a private session more than 24 hours before it starts, you get back what you paid, except Drilld's share of the service fee. The booking flow shows the exact amount before you cancel.
• If you cancel less than 24 hours before the session, you do not receive a refund.
• If the instructor cancels, you receive a full refund, including the service fee.
• If you end a recurring series, each session that has already been charged follows the same rules: more than 24 hours before it starts, you get back what you paid for it, except Drilld's share of the service fee; less than 24 hours before, you do not receive a refund for that session. Sessions that have not been charged yet are cancelled at no cost. If the instructor ends the series, you receive a full refund for every session that has not taken place, including the service fee.

Courses, seminars, and club drop-ins follow the cancellation rules in our Event Terms.

Disputes

If your instructor does not show up, report it from your schedule as soon as you can, ideally within 12 hours of when the session was due to end. The instructor is not paid during that window, so a report made in time is the fastest way to stop the payout.

A later report is still assessed on the evidence available. These procedures do not limit rights you have under mandatory consumer law.

For anything else, contact us at support@drilld.co. We look at what happened and may withhold payouts or suspend accounts based on the evidence available to us.

Drilld handles cases where a session did not take place or was not carried out as booked. Questions about the quality or style of a session that did take place are in the first instance between you and your instructor.

Online sessions

Some instructors offer sessions online. The session is held in a video call on a service the instructor chooses, such as Zoom or Google Meet. Drilld does not provide the video service, does not send the link, and does not record or monitor the call. The instructor shares the link with you in your booking thread before the session starts.

• The instructor is the seller of the session, as with any other booking. The service fee covers the booking and payment service.
• The same cancellation and refund rules apply as for in-person sessions, including the 12-hour reporting window. If the instructor does not join the call, report it from your schedule in the same way as a no-show.
• You are responsible for your own equipment, your internet connection, and a safe space to train in. Follow the instructor's guidance and stop if something does not feel right.
• Nobody may record the call without the clear consent of both people in it. Recording someone without consent can be illegal where you live.
• A problem with your own connection or equipment is not a reason for a refund. If the instructor's connection fails, agree on a new time in the booking thread, or the instructor cancels and you receive a full refund.
• Online sessions are for adults (18+) only. A child cannot be booked into an online session.
• An online session is a service delivered at a distance. By booking it you ask us to start the service at the booked time, and you accept that the right of withdrawal no longer applies once the session has been held.

6. Instructor obligations

Additional terms apply to instructors. See our Instructor Terms for details.

7. Intellectual property

You retain ownership of content you post on Drilld (photos, videos, bio text, posts, etc.). By posting content, you grant Drilld a non-exclusive, royalty-free license to display, distribute, and promote your content on the platform and in marketing materials.

You may not post content that infringes another party's intellectual property rights.

8. Privacy

Our handling of personal data is described in our Privacy Policy. By using Drilld, you consent to data processing as described there.

Mandatory consumer protection

Nothing in these terms limits rights granted to you under mandatory consumer protection law in your country of residence.

9. Reporting content

You can report a post, a comment, a message, an event, or a club from the platform. The platform confirms straight away that we have received your report.

• Reports about child safety, grooming, or sexual content: we aim to look at them within 24 hours, and to act the same day when the problem is clear.
• All other reports, such as bullying, spam, or breaking these terms: we aim to look at them within 3 days.

These are targets, not a 24/7 service. If we are away for more than 24 hours, child safety reports are handled first when we are back. If someone is in immediate danger, contact the police or emergency services first.

If we restrict or remove a listing, account or content, we tell you what we decided, why, and the facts we relied on, unless the law forbids it. You can reply to that notice.

10. Limitation of liability

Drilld provides the platform "as is". We do not guarantee that the platform will be available without interruption or free from errors. To the maximum extent permitted by law, our liability for any claim related to the platform is limited to the amount you paid us in the twelve months preceding the claim.

11. Termination

You may close your account at any time through settings. We may suspend or close your account if you violate these terms. Upon termination, your data is handled according to our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notification. Continued use after updates means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Estonia. You may bring a claim in the courts of your country of residence. Mandatory consumer protection in that country still applies where it cannot be waived. We may bring a claim against you only in the courts of your country of residence.

14. Booking or registering on behalf of a child

Accounts you manage for a child

A parent or legal guardian can create and manage an account for a child under 18, and book private sessions or register the child for courses and events from that account. How these accounts work, and what happens when the child turns 13 and 18, is described in our Privacy Policy.

You may only book or register for a child if you are the child's parent or legal guardian, or you have the explicit permission of the child's parent or legal guardian. You confirm this each time you book for a child.

When you book or register for a child, you accept these Terms of Service and, where the booking is a course or event, the Event Terms, on the child's behalf. You are responsible for the child's conduct and participation, and for assessing whether a session or instructor is appropriate for the child.

Drilld does not vet instructors for work with children

Drilld is a platform that connects users. We do not perform background checks, criminal-record checks, or any other suitability screening of instructors, including whether an instructor is suitable to work with children. Choosing an instructor for a child is your decision and your responsibility. Instructors remain responsible for conducting their sessions safely, as set out in the Instructor Terms.

Information about a child

We collect the information needed to run the account and the sessions: the child's name, date of birth, and biological sex, and optionally a photo and the sports the child trains. We do not use a child's information for marketing. How we handle this information is described in our Privacy Policy.

15. Contact

For questions about these terms, contact us at hello@drilld.co.